pklik Privacy Policy — How We Protect Your Data
Your privacy matters to us. This policy explains what personal data pklik collects, why we collect it, how it is used, and the rights you hold over your information.
Last updated: 1 January 2026
Your Privacy Rights at a Glance
pklik is committed to protecting the personal data of every player on the platform. The following summarises your key rights under this Privacy Policy.
Right to Access
Request a copy of the personal data pklik holds about you at any time.
Right to Rectify
Ask us to correct inaccurate or incomplete data held in your account.
Right to Erasure
Request deletion of your personal data where there is no legal basis for continued retention.
Right to Object
Object to processing of your data for marketing or profiling purposes at any time.
Right to Portability
Receive your data in a structured, machine-readable format for transfer to another service.
Right to Complain
Contact pklik support or your local data protection authority if you feel your rights have been breached.
1. Introduction
pklik ("we", "us", "our") operates the online casino and sports betting platform accessible at pklik.club. This Privacy Policy explains how pklik collects, processes, stores, discloses and protects personal data provided by users ("you", "your") when you register for an account, make deposits, place bets, use live casino products, or otherwise interact with the platform.
This Privacy Policy applies to all users of the pklik platform, including players in Bangladesh and any other jurisdiction where the platform is accessed. By creating an account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein. If you do not agree, you must not use the platform.
2. Information We Collect
2.1
Identity and Contact Information
When you register for a pklik account, we collect information that identifies you personally. This includes your full name, date of birth, mobile number, email address (if provided), and residential address. This information is required to create and verify your account, comply with age verification requirements (players must be 21 or older), and satisfy our Know Your Customer (KYC) obligations.
2.2
Financial Information
To process deposits and withdrawals, pklik collects financial data including your mobile financial service identifiers (such as your bKash or Nagad account number), bank account details where applicable, transaction history, deposit amounts, and withdrawal requests. pklik does not store full payment card numbers. All financial data is handled in accordance with the payment processing standards applicable to our payment partners.
2.3
Technical and Usage Data
When you use the pklik platform, we automatically collect technical information about your device and browsing behaviour. This includes your IP address, device type and operating system, browser type and version, session duration and frequency, pages and features visited, bet history and game play data, and error logs. This data is used to maintain platform performance, personalise your experience, and detect fraudulent or unusual activity.
2.4
Communications Data
If you contact pklik customer support, we retain records of that communication including the content of messages, timestamps, and any files or screenshots shared. These records are kept to resolve your query, improve service quality, and maintain an audit trail of support interactions. If you have opted into marketing communications, we also retain records of your communication preferences.
3. How We Use Your Information
3.1
Account Management and Service Delivery
The primary purpose for which pklik processes personal data is to provide and manage the services you have requested. This includes creating and maintaining your player account, verifying your identity and age, processing deposits and withdrawals, crediting bonuses and promotional rewards, resolving support requests, and sending transactional communications such as deposit confirmations and withdrawal status updates.
3.2
Legal and Regulatory Compliance
pklik is required by law to collect and process certain personal data for compliance purposes. This includes KYC verification, anti-money laundering (AML) checks, fraud prevention monitoring, record-keeping obligations, and responding to lawful requests from competent authorities. Processing of data for these purposes is a legal requirement and cannot be opted out of while you hold an active pklik account.
3.3
Platform Security and Fraud Prevention
pklik uses technical and usage data to monitor for fraudulent activity, account takeover attempts, bonus abuse, collusion, and other forms of prohibited conduct. Automated systems analyse betting patterns, login behaviour, and payment activity to identify anomalies. Where suspicious activity is detected, pklik may suspend an account pending investigation and may share relevant data with payment providers or law enforcement as required.
3.4
Marketing and Personalisation
With your consent, pklik may use your data to personalise your experience on the platform and to send you relevant promotional offers, bonus notifications, and seasonal campaign messages (for example, offers tied to Eid, Pohela Boishakh, or major cricket events such as the IPL or BPL). You may withdraw your consent to marketing communications at any time by contacting pklik support or adjusting your account notification preferences.
4. Sharing Your Information
4.1
Payment Processors
To process your deposits and withdrawals, pklik shares the minimum necessary financial data with our payment processing partners, including bKash, Nagad, Rocket, Upay and our banking partners. These providers process your payment data solely to execute the transaction instructed and are bound by their own privacy and security obligations. pklik does not sell payment data to any third party.
4.2
Game Providers
pklik's live casino and slot games are powered by third-party providers including Pragmatic Play, Evolution Gaming, PG Soft and Spribe. These providers may collect limited technical data (such as session identifiers) directly through their game clients in order to deliver the game, detect technical issues and enforce their own fair-play obligations. No personally identifiable financial data is shared with game providers.
4.3
Legal Disclosures
pklik may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts of law where required to do so by applicable law or legal process, or where pklik believes in good faith that such disclosure is necessary to protect the rights, property or safety of pklik, its users, or the public. pklik will endeavour to notify you of any such disclosure where it is lawful and practical to do so.
🔒 pklik does not sell, rent or trade your personal data to any third party for their own commercial purposes. Data sharing is limited strictly to what is necessary to deliver our services and comply with legal obligations.
5. Cookies and Tracking Technologies
5.1
What Are Cookies
Cookies are small text files stored on your device when you visit a website. pklik uses cookies and similar tracking technologies (including local storage objects and session tokens) to maintain your login session, remember your preferences, measure platform performance, and deliver a personalised experience. Cookies do not contain your password or full financial details.
5.2
Types of Cookies We Use
pklik uses three categories of cookies: (a) Strictly necessary cookies, which are required for the platform to function and cannot be disabled — these include session authentication tokens and security cookies; (b) Functional cookies, which remember your language preference and other settings to improve your experience; (c) Analytics cookies, which collect anonymised data about how players navigate the platform so we can identify and fix usability issues.
5.3
Managing Cookies
You can control or delete cookies through your browser settings. Disabling strictly necessary cookies will prevent you from logging in or using core platform features. Disabling functional or analytics cookies will not prevent you from accessing the platform but may affect your experience. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.
6. Data Security
6.1
Technical Safeguards
pklik implements industry-standard technical security measures to protect personal data against unauthorised access, disclosure, alteration or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account data, firewalls and intrusion detection systems, and regular security assessments of our platform infrastructure.
6.2
Organisational Measures
Access to personal data within pklik is restricted on a strict need-to-know basis. Staff who handle personal data receive training on data protection obligations. Administrative access to production systems is controlled via role-based access controls and multi-factor authentication. pklik conducts periodic internal reviews to ensure that data handling practices remain consistent with this Privacy Policy.
6.3
Data Breach Response
In the event of a personal data breach that poses a risk to your rights and interests, pklik will take prompt action to contain the breach, assess its scope and impact, and notify affected players as soon as reasonably practicable. pklik will also notify relevant authorities where required by applicable law. Players are encouraged to contact [email protected] immediately if they suspect that their account has been compromised.
7. Data Retention
7.1
Retention During Account Lifetime
pklik retains your personal data for as long as your account remains active or as needed to provide you with our services. Account data including registration details, KYC documentation, transaction history and communication records are retained throughout the active life of your account and for a minimum period after account closure as required by applicable law and our record-keeping obligations.
7.2
Retention After Account Closure
Following account closure, pklik will retain certain categories of personal data for a period necessary to comply with legal obligations, resolve disputes, enforce agreements, and respond to regulatory enquiries. Financial transaction records and KYC documentation are typically retained for a minimum of five years following account closure in accordance with applicable anti-money laundering regulations. After the applicable retention period, data will be securely deleted or anonymised.
8. Your Rights Over Your Personal Data
pklik respects your rights over your personal data. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond to all verified requests within a reasonable timeframe.
8.1
Access and Copies
You have the right to request a copy of the personal data pklik holds about you. We will provide this in a clear, accessible format. We may ask you to verify your identity before releasing any data to ensure it is not disclosed to an unauthorised party. We aim to respond to access requests within 30 days of receipt of a verified request.
8.2
Correction and Update
If any personal data held by pklik about you is inaccurate, incomplete or out of date, you have the right to request that it be corrected or updated. You may also update certain account details directly through your account settings. Where corrections affect data that has been shared with third parties for legal purposes, pklik will take reasonable steps to inform those parties of the correction.
8.3
Deletion
You may request deletion of your personal data where pklik no longer has a legal basis for retaining it. Please note that pklik is subject to legal retention obligations for certain data categories (particularly financial and KYC records) and cannot delete such data before the applicable retention period expires. Where deletion is not possible in full, pklik will explain the reason and will delete or anonymise any data for which no retention obligation exists.
8.4
Objection to Marketing
You have the right to object to the processing of your personal data for direct marketing purposes at any time. If you opt out of marketing communications, pklik will cease sending promotional messages but will continue to send transactional communications necessary for account operation (such as deposit confirmations and security alerts). To opt out, contact [email protected] or adjust your notification settings in your account.
9. Payments and Financial Data Privacy
9.1
Mobile Financial Services
pklik accepts deposits and processes withdrawals via leading Bangladeshi mobile financial services including bKash, Nagad, Rocket and Upay. When you initiate a payment transaction, the relevant mobile financial service provider processes the payment on their own platform under their own privacy policy. pklik receives confirmation of the transaction outcome and the associated account identifier but does not receive or store your mobile banking PIN or full account credentials.
9.2
Transaction Records
pklik maintains complete records of all financial transactions on your account, including deposit amounts, withdrawal requests, bonus credits and wagering activity. These records are used to provide you with an accurate account history, to resolve any payment disputes, and to fulfil our legal obligations under applicable financial regulations. Transaction records are retained in accordance with the data retention schedule described in Section 7 of this Privacy Policy.
10. Changes to This Privacy Policy
pklik reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we begin collecting a new category of data or sharing data with a new category of third party — we will notify you via the platform before the changes take effect. The updated policy will always be accessible at pklik.club/privacy-policy with the revised effective date shown at the top of the document.
Your continued use of the pklik platform after any amendment to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a material change, you should close your account before the effective date of the change. We encourage you to review this page periodically so that you remain informed of how we handle your personal data.
Ready to Play at pklik?
Your data is safe with us. Explore our casino games, cricket betting and slots knowing that pklik protects your privacy every step of the way.
Contact Us
For any questions about this Privacy Policy or to exercise your data rights, please contact our support team. We aim to respond to all data-related enquiries within 48 hours Bangladesh Standard Time (BST, UTC+6).
Email: [email protected]